Shipping policy

BARRY - Shipping Policy

Effective Date: May 20, 2026

How We Ship Your BARRY Products

At BARRY, we partner with trusted print-on-demand manufacturers to create high-quality products made specifically for you. This page explains our shipping process, timelines, and what to expect when you order.

🎨 Made-to-Order Production

What is Print-on-Demand?

All BARRY products are made-to-order, meaning:

  • Your item is created after you place your order

  • Each product is custom-made specifically for you

  • This reduces waste and ensures freshness

  • Production begins once payment is confirmed

Production Timeline

Standard Production Time: 2-7 Business Days

Production time varies by product type:

  • T-Shirts & Apparel: 2-5 business days

  • Accessories (bags, hats, etc.): 2-4 business days

  • Home Decor (mugs, pillows, etc.): 3-7 business days

  • All-Over Print Items: 4-7 business days

Important: Production time does NOT include shipping time. Shipping begins after production is complete.

📦 Shipping Methods & Times

Domestic Shipping (United States)

After your item is produced, shipping typically takes:

Standard Shipping (USPS/UPS Ground)

  • Timeline: 3-7 business days after production

  • Cost: Calculated at checkout based on your location

  • Tracking: Provided via email when order ships

  • Availability: All 50 states

Expedited Shipping

  • Timeline: 2-3 business days after production

  • Cost: Higher rate, calculated at checkout

  • Tracking: Priority tracking provided

  • Availability: Most US locations

Total Delivery Time = Production (2-7 days) + Shipping (3-7 days) = 5-14 business days

International Shipping

We offer international shipping to select countries:

Available Countries:

  • Canada

  • United Kingdom

  • European Union countries

  • Australia

  • Select other countries (check at checkout)

International Timeline:

  • Production: 2-7 business days

  • Shipping: 7-21 business days (varies by destination)

  • Total Time: 9-28 business days

Important International Notes:

  • Customs processing may cause additional delays

  • You are responsible for all customs duties, taxes, and import fees

  • Tracking may be limited once package enters your country

  • We cannot guarantee delivery times for international orders

💰 Shipping Costs

How Shipping is Calculated

Shipping costs are calculated at checkout based on:

  • Your delivery address (zip code and state/country)

  • Package weight (number of items and product types)

  • Shipping method selected (standard vs. expedited)

Free Shipping Promotions

We occasionally offer free shipping promotions:

  • Watch for banner announcements on our website

  • Subscribe to our email list for exclusive shipping deals

  • Follow us on social media for promotional codes

Note: Free shipping typically applies to standard domestic shipping only and may have minimum order requirements.

Split Shipments

If you order multiple items:

  • Items may ship separately from different facilities

  • This helps get your order to you faster

  • You may receive multiple tracking numbers

  • You will NOT be charged extra for split shipments

📍 Shipping Addresses

Providing Your Address

Please ensure your shipping address is:

  • ✅ Complete and accurate

  • ✅ Includes apartment/unit number if applicable

  • ✅ Uses your legal name or a name recognized at the delivery location

  • ✅ Includes a phone number for delivery updates

Address Changes

Before Production Starts:

  • Contact us immediately at barryfrenchiestore@gmail.com

  • We may be able to update your address

  • Changes are not guaranteed once production begins

After Production Starts:

  • Address changes are not possible

  • Package will ship to the original address provided

  • Rerouting requests must be made with the shipping carrier

After Order Ships:

  • Contact the shipping carrier directly (tracking number required)

  • Carrier may charge fees for address changes or rerouting

  • BARRY is not responsible for carrier rerouting fees

Incorrect or Incomplete Addresses

If your package is returned to us due to an incorrect or incomplete address:

  • You will be notified via email

  • We can reship to a corrected address

  • You will be responsible for the cost of reshipping

  • Original shipping charges are non-refundable

📧 Order Tracking

When You'll Receive Tracking

  • Order Confirmation: Sent immediately after purchase (payment confirmed)

  • Production Started: Notification when your item enters production (optional)

  • Tracking Number: Sent via email when your order ships (usually 2-7 days after order)

  • Delivery Confirmation: Carrier provides confirmation when delivered

How to Track Your Order

  1. Check Your Email: Look for "Your BARRY Order Has Shipped" email

  2. Click Tracking Link: Opens carrier tracking page

  3. View Real-Time Updates: See package location and estimated delivery

  4. Check Spam Folder: Sometimes emails end up there

Tracking Not Updating?

Common Reasons:

  • First 24 hours: Carrier may not have scanned package yet (normal)

  • In Transit: May not update until package reaches next facility

  • Weekend/Holiday: Carrier facilities closed, no updates

  • Delivered to Wrong Address: Contact carrier and us immediately

If tracking hasn't updated in 3+ business days after shipping notification:

🚚 Delivery & Receiving Your Order

Delivery Locations

Packages can be delivered to:

  • ✅ Residential addresses

  • ✅ Business addresses

  • ✅ PO Boxes (for items that fit)

  • ✅ APO/FPO military addresses (longer delivery times)

Signature Requirements

Most orders:

  • Do NOT require a signature

  • Carrier will leave package at your door

  • Ensure delivery location is secure

High-value orders (over $200):

  • May require signature (carrier discretion)

  • You or an adult must be present to sign

  • Carrier may leave a "delivery attempt" notice

Package Left at Door

Our Policy:

  • Once tracking shows "Delivered," the package is considered successfully delivered

  • We are not responsible for packages stolen after delivery

  • Recommend: Use a secure delivery location or request signature delivery

If Package is Stolen:

  1. Check with neighbors and building management

  2. Contact the shipping carrier to file a claim

  3. File a police report (if significant value)

  4. Contact us at barryfrenchiestore@gmail.com - we'll do our best to help

Prevention Tips:

  • Request signature delivery at checkout

  • Ship to your workplace

  • Use a package locker or secure delivery location

  • Install a security camera or doorbell camera

⚠️ Delivery Issues

Package Shows "Delivered" But Not Received

First Steps:

  1. Check Everywhere: Front door, back door, side entrance, mailbox, garage

  2. Ask Neighbors: Package may have been left with a neighbor

  3. Check Building Management: Apartment/condo front desk may have it

  4. Wait 24 Hours: Sometimes marked delivered early, arrives next day

Still Missing?

  • Contact us within 48 hours at barryfrenchiestore@gmail.com

  • Provide order number and tracking number

  • We'll investigate with the shipping carrier

  • May file a claim on your behalf

Package is Damaged

If Package Arrives Damaged:

  1. Take Photos: Photograph the damaged packaging and product

  2. Don't Discard: Keep all packaging materials

  3. Contact Us Immediately: Email barryfrenchiestore@gmail.com with photos

  4. Within 14 Days: Must report damage within 14 days of delivery

We Will:

  • Review your photos and report

  • File a claim with the shipping carrier

  • Send a replacement or issue a refund (per our Return Policy)

  • Cover all costs for carrier damage

Delayed Deliveries

If Your Package is Delayed:

During Peak Seasons (November-December):

  • Expect delays of 2-5 extra business days

  • Carriers are overwhelmed during holidays

  • Order early for holiday gifts

Due to Weather:

  • Severe weather can delay deliveries by several days

  • Carriers suspend service during dangerous conditions

  • We cannot control weather-related delays

Due to Carrier Issues:

  • Occasionally carriers experience delays

  • We'll work with carrier to locate your package

  • Contact us if tracking shows no movement for 5+ business days

Our Commitment:

  • We'll proactively reach out if we notice significant delays

  • We'll work with the carrier on your behalf

  • We'll provide updates as we receive them

🌍 International Shipping Details

Customs & Import Duties

Important for International Customers:

Customs Forms:

  • We accurately declare all package contents and values

  • Customs declaration is required by law

  • We cannot mark packages as "gift" or undervalue them

Duties & Taxes:

  • You are responsible for all customs duties, VAT, and import taxes

  • These fees are NOT included in your order total

  • Fees are collected by your country's customs agency

  • Fees vary by country and product value

Customs Delays:

  • Packages may be held at customs for inspection (normal)

  • Customs processing can take 1-14 days (varies by country)

  • We cannot expedite customs processing

  • Contact your local customs office for status updates

International Tracking

  • Tracking works well within the US

  • Once package enters your country, tracking may be limited

  • Contact your local postal service for delivery updates

  • Tracking numbers can be used on your country's postal website

Restricted Countries

We currently cannot ship to:

  • Countries under US trade sanctions

  • Countries with unreliable postal systems

  • Remote territories with limited shipping access

Check at checkout to see if your country is available.

📅 Processing & Fulfillment Schedule

Order Processing Times

Orders are processed:

  • Monday through Friday

  • Excluding US federal holidays

  • Orders placed on weekends begin processing Monday

Holiday Closures:

  • New Year's Day

  • Memorial Day

  • Independence Day (July 4)

  • Labor Day

  • Thanksgiving Day

  • Christmas Day

Orders placed before/during holidays may experience 1-2 day delays in production start.

Peak Season Expectations

High Volume Periods:

  • Black Friday / Cyber Monday (late November): Add 2-3 extra business days

  • Holiday Season (December): Add 3-5 extra business days

  • Valentine's Day (February): Add 1-2 extra business days

  • Mother's Day / Father's Day: Add 1-2 extra business days

Our Recommendation:

  • Order 2-3 weeks in advance for holidays

  • Choose expedited shipping for gifts

  • Check our website for seasonal deadline announcements

🎁 Gift Orders

Shipping Gifts Directly to Recipients

You can ship your BARRY order directly to someone else:

How to Send a Gift:

  1. Enter recipient's address at checkout

  2. Use recipient's name for delivery

  3. Include gift message in order notes (if available)

  4. Purchase receipt NOT included in package

Gift Receipts:

  • Prices are NOT shown on packing slip

  • Only product names and quantities listed

  • Professional presentation suitable for gifts

Gift Messages:

  • Currently, we do not include custom gift messages inside packages

  • Consider including a card with your gift

  • Email notifications will still go to your email (not recipient)

Surprise Gifts

Tracking Emails:

  • Tracking emails are sent to the email used at checkout (yours)

  • Recipient will NOT receive tracking notifications

  • Perfect for surprise gifts

🔄 Order Modifications & Cancellations

Changing Shipping Address or Speed

Before Production Starts (first 24-48 hours):

  • Email barryfrenchiestore@gmail.com immediately

  • Include order number and requested changes

  • We'll do our best to accommodate

  • Changes not guaranteed if production already started

After Production Starts:

  • Address changes are NOT possible

  • Shipping speed upgrades are NOT possible

  • Package will ship as originally ordered

Canceling Orders

Before Production Starts:

  • Contact us ASAP at barryfrenchiestore@gmail.com

  • We may be able to cancel and issue full refund

  • Not guaranteed if production already started

After Production Starts:

  • Orders cannot be cancelled

  • See our Return Policy for return eligibility

For full details, see our Terms of Service and Return Policy.

💡 Shipping Tips & Best Practices

For Faster Delivery

✅ Order Early: Don't wait until the last minute
✅ Choose Expedited Shipping: Faster after production completes
✅ Provide Complete Address: Includes apartment numbers, building names
✅ Include Phone Number: Helps carrier contact you if needed
✅ Track Your Package: Monitor progress and be ready to receive

For International Orders

✅ Understand Customs: Research your country's import rules
✅ Budget for Duties: Expect additional customs fees
✅ Provide Local Phone: Helps local carrier contact you
✅ Be Patient: International shipping takes longer
✅ Track Locally: Use your country's postal website for updates

For Holiday Orders

✅ Order 3+ Weeks Early: Account for production + shipping + delays
✅ Check Shipping Deadlines: Announced on our website
✅ Consider Expedited Shipping: Worth it for time-sensitive gifts
✅ Have Backup Plan: In case of delays beyond our control

📞 Contact Us About Shipping

When to Contact Us

Contact us at barryfrenchiestore@gmail.com if:

  • ✉️ You need to change your shipping address (before production starts)

  • ✉️ Tracking hasn't updated in 5+ business days

  • ✉️ Package shows delivered but you didn't receive it (within 48 hours)

  • ✉️ Package arrived damaged (within 14 days)

  • ✉️ You have questions about international shipping

  • ✉️ You need help with carrier tracking

Please Include:

  • Your order number

  • Your tracking number (if available)

  • Description of the issue

  • Photos (if package is damaged)

Response Time:

  • We respond within 24-48 hours (Monday-Friday)

  • We'll work with carriers on your behalf

  • We're here to ensure your satisfaction

🌟 Our Shipping Commitment

At BARRY, we're committed to:

✓ Clear Communication: You'll know exactly when to expect your order
✓ Quality Packaging: Products arrive in perfect condition
✓ Reliable Tracking: Monitor your order every step of the way
✓ Responsive Support: We're here if issues arise
✓ Customer Satisfaction: Your Frenchie-approved products delivered right

Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time to reflect changes in our shipping partners, methods, or procedures. Changes will be posted on this page with an updated effective date.

Last Updated: May 20, 2026

BARRY - Frenchie Approved™
High-Quality Merchandise for French Bulldog Lovers

Questions? Email us at barryfrenchiestore@gmail.com

Thank you for choosing BARRY. We can't wait to get your Frenchie-approved products to you!