Refund policy

BARRY - Return and Refund Policy

Effective Date: May 20, 2026

 

Our Commitment to Quality

At BARRY, we take pride in delivering high-quality products for French Bulldog lovers. All our merchandise is carefully inspected before shipping to ensure it meets our standards. However, we understand that sometimes issues may occur, and we’re here to help.

Return Eligibility

Defective or Damaged Products

We accept returns within 14 days of delivery for products that are:

  • Defective in manufacturing (e.g., misprints, incorrect colors, fabric defects)

  • Damaged during shipping (e.g., torn, stained, or broken items)

  • Incorrect items sent (e.g., wrong size, wrong product)

Non-Returnable Items

Due to the made-to-order nature of our products, we cannot accept returns for:

  • Products that you simply changed your mind about

  • Items with normal wear and tear

  • Products damaged due to misuse or improper care

  • Sale or clearance items (unless defective)

How to Request a Return

If you receive a defective or damaged product, please follow these steps:

Step 1: Contact Us Within 14 Days

Email us at barryfrenchiestore@gmail.com within 14 days of receiving your order with:

  • Your order number

  • Photos clearly showing the defect or damage

  • A brief description of the issue

Step 2: Await Approval

Our team will review your request within 2-3 business days and provide:

  • Return authorization (if approved)

  • Return shipping instructions

  • A prepaid return label (for defective/damaged items)

Step 3: Ship the Item Back

  • Pack the item securely in its original packaging (if possible)

  • Attach the provided return label

  • Drop off at your nearest shipping location

Important: Do not ship items back without prior approval. Unauthorized returns will not be processed.

Refund Process

Processing Time

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5-7 business days

  • Refunds will be issued to your original payment method

  • You will receive an email confirmation when the refund is processed

Refund Amount

  • Defective/Damaged items: Full refund including original shipping costs

  • Approved Defects/Damaged items: Full refund including original shipping costs, or a free replacement product.

Payment Processing

Please note that depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account.

Shipping Costs for Returns

We Cover Shipping When:

  • We Cover Shipping When: The product is defective, damaged upon arrival, or the wrong item was sent due to a fulfillment error.
    Please Note: Since all items are custom printed upon order, we do not accept returns or cover shipping for incorrect size selection or buyer's remorse.

You Cover Shipping When:

  • You ordered the wrong size or color

  • You changed your mind about the purchase

  • The product doesn’t match your expectations (but is not defective)

Exchanges

We do not offer direct exchanges. Since each item is custom made-to-order, we cannot replace items if you ordered the wrong size or color. Please carefully review our size charts before placing an order. If we made a mistake and sent you a size different from your order confirmation, please contact us for a free replacement.

Damaged or Lost Packages

Damaged in Transit

If your package arrives visibly damaged: - Take photos of the packaging and the product - Contact us immediately at barryfrenchiestore@gmail.com - We will work with the carrier to resolve the issue

Lost Packages

If your tracking shows “delivered” but you haven’t received your package: - Check with neighbors or building management - Contact us within 48 hours at barryfrenchiestore@gmail.com - We will investigate with the shipping carrier

Note: We are not responsible for packages stolen after confirmed delivery. We recommend using a secure delivery location.

Print-on-Demand Notice

BARRY partners with trusted print-on-demand manufacturers to create your products after you order. This means:

  • Each item is made specifically for you

  • We cannot accept returns for buyer’s remorse

  • Quality is thoroughly checked before shipping

  • We stand behind our products 100%

Contact Us

For any questions about returns, refunds, or product quality:

Email: barryfrenchiestore@gmail.com
Response Time: Within 24-48 hours (Monday-Friday)

We’re here to ensure you and your Frenchie are 100% satisfied with your BARRY experience!

Changes to This Policy

We reserve the right to update this Return and Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

 

Last Updated: May 20, 2026

BARRY - Frenchie Approved™
High-Quality Merchandise for French Bulldog Lovers